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Everything You Need to Know
Before Your Visit
We believe in complete transparency. Whether you are wondering about payment options, what to expect at your first appointment, or how to claim your health fund rebates, you will find all the practical information you need right here.
Dental Visits Should Not Be Confusing
Going to the dentist can be stressful enough without having to worry about hidden fees, confusing health fund rules, or not knowing what will happen when you sit in the chair.
Many patients put off necessary dental work simply because they are unsure if they can afford it, or because they do not understand how their insurance works. When clinics are not upfront about their processes and pricing, it breaks trust before you even walk through the door.
You deserve to know exactly what to expect, how much it will cost, and what your options are.
A Transparent, No-Surprises Approach
At Westlake Dental, Practice Manager Shaleen and our team are dedicated to making the administrative side of your dental care as smooth and stress-free as the clinical side.
We take the time to explain your treatment plans clearly, provide written quotes before any work begins, and help you navigate your health fund rebates and payment options. We want you to feel completely in control of your dental health and your budget.
Your First Visit: What to Expect
If you are a new patient, your first comprehensive check-up with Dr Gilbert is designed to give us a complete picture of your oral health.
- Thorough Examination: We check your teeth, gums, bite, and jaw joints, and perform an oral cancer screening.
- Digital Diagnostics: If necessary, we take low-radiation digital X-rays to check for issues hidden beneath the enamel or the gums.
- Intraoral Camera: We use a small camera to show you exactly what we see on a screen, so you understand any recommendations we make.
- Professional Clean: We perform a gentle scale and polish to remove plaque and tartar, followed by a protective fluoride treatment.
- Clear Plan: If you need further treatment, Dr Gilbert will explain your options, and Shaleen will provide a detailed, written treatment plan with all costs outlined.
Payment Options & Health Funds
We believe high-quality dental care should be accessible. We offer multiple ways to pay for your treatment:
HICAPS (On-the-Spot Claiming)
We accept all major private health insurance funds. With our HICAPS terminal, you can claim your rebate instantly at the reception desk and only pay the "gap" amount.
Flexible Payment Plans
Do not let the cost of treatment stop you from getting the care you need. We offer flexible, interest-free payment plans for larger treatments like implants, veneers, and Invisalign. Shaleen can help you set this up during your consultation.
Child Dental Benefits Schedule (CDBS)
We proudly participate in the Medicare CDBS. Eligible children aged 0-17 can receive up to $1,095 in bulk-billed basic dental services over two calendar years. We can check your child's eligibility instantly with your Medicare card.
Accepted Payment Methods
We accept EFTPOS, Visa, Mastercard, American Express, and cash.
A Welcoming Environment
"From the moment I walked in, Shaleen made me feel completely at ease. Everything was explained clearly, including the costs. No surprises, just genuine care. The friendliest dental practice I've ever visited."
New Patient Check-Up Offer
If you are looking for a new dental home, we would love to welcome you to Westlake Dental.
We offer all new patients $50 off their first comprehensive check-up and clean.
This includes your exam, X-rays (if required), scale, polish, and fluoride treatment.
It is the perfect, low-risk way to meet Dr Gilbert and the team, and get a clear understanding of your current oral health.
Important Information for Your Appointment
Because we are a boutique practice, we run on time and dedicate specific clinical blocks to each patient.
- Arrival Time: Please arrive 10 minutes before your first appointment to complete a brief medical history form.
- What to Bring: Please bring your physical or digital health fund card, your Medicare card (if claiming CDBS), and a list of any current medications you are taking.
- Cancellations: We kindly request at least 24 hours' notice if you need to reschedule or cancel your appointment, so we can offer that time to a patient in pain.
The Westlake Promise
Absolute Clarity
We will never proceed with a treatment without your full understanding and consent regarding both the procedure and the cost.
Privacy and Respect
Your medical history and personal information are kept strictly confidential.
Always Available
If you have questions about your treatment plan or an invoice, Shaleen is always available to walk you through it.
Ready to Join Our Practice?
Experience dental care that puts your comfort and understanding first. Book your appointment online or call our friendly team today.
A Note on "Cheap" Dentistry
When comparing dental fees, it is important to remember that not all dentistry is created equal.
Extremely cheap offers often involve rushed appointments, inferior materials, or overseas dental laboratories. At Westlake Dental, our fees reflect the 35+ years of experience Dr Gilbert brings, the advanced technology we use, and our commitment to using only premium, Australian-made dental restorations. We invest in quality because your health is worth it.
P.S. Have a specific question that is not answered here? Do not hesitate to call us on 0431 664 633. Shaleen knows the ins and outs of every health fund and treatment plan, and she is always happy to help!